top of page
Post: Blog2_Post
—Pngtree—check light blue pattern background_2079635 (1).png

Blog Article

Beyond Go-Live: Redefining Software Success Metrics for Long-Term Value

Written by: Todd Kimpton


This concept uses the physical workspace as a metaphor for the company's operational state. Before: The Chaos of Manual Processes A cluttered, slightly dated office. Desks are buried under stacks of paperwork, invoices, and binders. Sticky notes cover monitors and walls. Employees look stressed, surrounded by ringing phones and outdated CRT monitors displaying disparate, clunky software interfaces. The lighting is harsh and the overall atmosphere is one of organized chaos and inefficiency. After: The Clarity of a Unified System The same office space, now transformed. It's clean, modern, and minimalist. The piles of paper are gone, replaced by sleek dual monitors on each desk. All screens display a single, elegant, and unified software dashboard with intuitive data visualizations and clear workflows. The employees appear calm, focused, and collaborative, easily sharing information. The lighting is warm and natural, suggesting a brighter, more efficient future. The "go-live" is the bridge between these two worlds.
Beyond Go-Live

In the bustling realm of business technology, the day your new software system goes live is often greeted with much celebration. Yet, for many mid-market companies, this milestone is erroneously seen as the finish line rather than the start of a more profound journey. The real success of your software investment is not measured by its initial implementation, but by the enduring, long-term value it delivers to your enterprise.


To truly evaluate whether your technology investment is yielding returns, it is crucial to pivot from vendor-driven metrics to a client-centric framework that prioritizes performance and productivity.


Performance: The Core of Value Creation

Performance metrics serve as the foundation for assessing how effectively your software supports business processes and strategic objectives. These metrics determine whether your system is a powerhouse or a bottleneck.


  • User Skill Development

    The effectiveness of a system is intrinsically linked to the proficiency of its users. Minor user issues can collectively erode the system's value. Addressing these frustrations and investing in continuous user training is not just a cost—it is an investment in unlocking your system's full potential.


  • Management Insights

    In today’s fast-paced business environment, agile decision-making is essential. Your software should act as the central nervous system, offering timely and accurate insights. A truly successful system transforms raw data into actionable intelligence, enhancing the speed and quality of strategic decisions.


  • Automated Processes

    Automation is the bedrock of modern efficiency. By eliminating manual processes, productivity increases while human error decreases. The extent of automated workflows and the reduction of manual tasks are clear indicators of a system delivering tangible value.


Productivity: The Tangible Impact

Productivity metrics focus on translating performance into concrete business outcomes.


  • Speed of Use & Data Accuracy


    Efficient systems allow employees to concentrate on strategic initiatives rather than mundane data entry. The ease of system navigation and data quality are critical, especially as AI technologies advance. Monitoring and enhancing data accuracy is imperative to stay competitive.


  • Controlled Software Costs


    Effective systems not only enhance productivity but also help manage costs. This involves more than just subscription fees; it requires proactive management of vendor relationships to avoid unforeseen expenses. A productive system aligns commercial terms with actual usage, ensuring financial discipline.


The Mid-Market Imperative

For mid-market enterprises, adopting this new framework is imperative. Your IT system is the backbone of your business strategy. Relying solely on vendor-defined success metrics can jeopardize your broader business objectives.


Rather than merely questioning if your system is operational, consider whether it is enhancing employee intelligence, streamlining processes, and improving data quality. By adopting these new performance and productivity metrics, you can shift from being a passive technology user to an active value driver.


This transition heralds a new era of customer success, entirely within your reach. And, the best thing is that Etter+Ramli knows this subject of 'client side customer success' better than most...we invented it.


At Etter+Ramli, we’re your partner in that journey. Let’s build what’s next—intelligently, pragmatically, and together. We invite you to consider how AI agents can empower your business to achieve remarkable efficiency and insight, paving the way for future growth.


Etter+Ramli pledges to run your NetSuite better than you can run NetSuite for yourselves.

To explore the benefits of retaining Etter+Ramli as your Managed Service Provider, contact Todd Kimpton, Ria Rodriguez Richardson , or explore more our website for a free consultation today. Subscribe to our Newsletter: SuiteWords of Etter+Ramli to stay up-to-date with the latest trends on NetSuite, tips n’ tricks, productivity solutions, and events.


Comments

bottom of page