
Lifecycle of a NetSuite Administrator & Customers If They Do Nothing
A typical administrator will only cover 1 out of 3 critical skills:
System Administration
Business
Analysis
Data
Architecture
First 12 Months

Spent learning the system and fixing past mistakes , meaning little net-positive impact during this period.

"With an average tenure of just 2.8 years, the lifecycle of a NetSuite administrator is riddled with challenges: slow onboarding, short-term fixes, and long-term gaps in expertise. Why invest in this cycle when a managed service can provide stability and the full range of skills you need?"
Final Year

Focused on building their resume for the next job rather than driving long-term value for the company.
3-4 Year


Without proactive maintenance and optimization, NetSuite customers often begin to question the platform’s value.
5-6 Year

Many companies face the need for a new implementation—either rebuilding their system from the ground up or migrating to another platform due to lack of optimization.
Key Drivers of Diminished Value :
-
Poorly maintained configurations.
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Misalignment with evolving business needs.
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Lack of skilled oversight to adapt the system.
"Doing nothing with your NetSuite platform isn't neutral—it’s costly. By year three, many companies start to lose confidence in their investment, and by years five or six, they face the expensive reality of a rebuild or replacement. Avoid this fate with proactive managed services that ensure long-term value."

Managed success is designed to scale to your needs, and we've a resourcing model that fits.
From 30 Users to
3000 Users
In 1 or
50 Countries
Trading through 1 or
1000 Subdiaries
Global Reach
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Supporting 1,400 users across 42 countries and servicing 350 subsidiaries
Efficient Team Size

A highly skilled team of just 20 specialists delivering results for a global client base.
Experience Depth

Business analysts with 5-10 years of experience each.
Engagement managers with 10-15 years of experience each.
Established Success

Operating for 5 years, bringing proven expertise in NetSuite administration.
"At EtterRamli, scale meets specialization. Our team of 20 experts supports 1,500 users across 42 countries and 350 subsidiaries, ensuring personalized attention and a global perspective. With over five years of experience and deep expertise (5-15 years per team member), we deliver unmatched stability and results."
NetSuite Administrator Problem

"The average NetSuite admin lasts only 2.2 years—leaving companies stuck in a constant cycle of onboarding, firefighting, and turnover."

"Most admins can only master 1 of 3 key skills, leaving critical gaps in system oversight."
Risks of Inaction for NetSuite Customers

"By year three, businesses often question their investment in NetSuite, and by year six, they face a costly rebuild or replacement."

"Up to 60% of NetSuite’s potential value can go unrealized without skilled oversight and proactive maintenance."
How We Solve It
EtterRamli’s Value Proposition

"With a team of just 20 experts, EtterRamli supports 1,500 users in 42 countries—proof that expertise, not headcount, delivers results."

"Our team’s combined experience exceeds 200 years, ensuring that your NetSuite environment is in the best possible hands."

"EtterRamli is your long-term partner, delivering stability where internal hires cannot. For five years, we've been the 'forever home' for businesses seeking sustained success with NetSuite."
Customer Success Outcomes
Productivity Gains

Stress
reduction

Skills and Capabilities of Staff
CPA, NS Certified Admin, NS Certified Developer


Establish credibility through client voices
Long-Term Partnership Testimonials
How We Broke The Cycle
"Don’t take our word for it—see how businesses like yours escaped the ride and found lasting success."
Operational inefficiencies, especially in internal admin management, can significantly impact a business's finances. Repetitive tasks like data entry, fragmented processes, outdated tools, and unclear accountability drain time and resources.
Hidden Costs to Assess:
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Wasted Time: Manual tasks reduce time for strategic activities.
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Employee Productivity Loss: Demotivation from monotonous work lowers efficiency.
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Increased Errors: Manual processes often lead to costly mistakes.
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Missed Opportunities: Time spent on inefficiencies delays growth initiatives.
Assessment and Mitigation:
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Time Audits: Track time spent on repetitive tasks.
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Cost Analysis: Calculate the financial impact of errors or delays.
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Automation: Implement tools to streamline workflows.
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Process Reviews: Regularly evaluate and optimize procedures.
By identifying and addressing these inefficiencies, businesses can reduce costs, boost productivity, and allocate resources more effectively.
Meet our
Experts
At Etter+Ramli, our diverse and dedicated team brings together industry experts and skilled developers. With a passion for innovation and a commitment to excellence, we collaborate closely to deliver tailored solutions that exceed client expectations. Our team thrives on solving challenges, fostering growth, and driving success across various industries.
Engagement Manager

Technical Developer
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Functional BA

Commercial Expert



Todd Kimpton
Founder & Managing Partner
Todd Kimpton, a certified Accounting Professional hailing from Australia and now based in Singapore, has been at the helm of Etter+Ramli since 2012. His journey in the realm of finance and technology began with NetSuite in 2001 as a client.
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Ria Richardson
VP, Global Sales & Customer Growth
Ria Richardson holds the esteemed position of Vice President of Global Sales Etter+Ramli Asia - for Oracle NetSuite Users (Client side). She has spearheaded partner programs and sales initiatives for leading brands such as IBM, EMC, Oracle, Microsoft, and NetSuite, always staying on top of her game and delivering results quarter by quarter.
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Bernadette Evardone
Engagement & Success Manager
Bernadette Evardone is an Asia-based NetSuite Certified professional who showcases a remarkable mix of skills and dedication to clients. Bernadette stands out as a seasoned expert in the field.
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Jude Arpon
Senior NetSuite Technical Developer
Jude Arpon, a seasoned Asia-based Senior Developer, dedicates his expertise to various projects in this dynamic environment of NetSuite integration. His extensive background and expertise position him as a valuable asset in the development landscape, reflecting a deep-rooted dedication to excellence and innovation in his craft.
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